Terms and conditions

The present terms and conditions will regulate the sale process of the online store limpiezayproductos.es owned by PROMOPASTOR S.L.

The realization of an order in our shop implies the unreserved acceptance of the terms and conditions here specified by the client. These conditions will apply to any order you make.

The interpretation and execution of the conditions are subject to Spanish Legislation.

The prices that appear published in limpiezayproductos.es are valid except for typographical errors. In addition, all prices associated with each product have VAT included. In the page of the cart these will appear broken down, on the one hand the price of the product and on the other the VAT; It is also here that other types of taxes will also appear, such as customs for shipments that are made to the Canary Islands, Ceuta or Melilla, which will be exempt from VAT.

However, these prices do not include the shipping costs of the different products to each customer’s address. These expenses, which will be detailed when the client confirms the shipping address, will be detailed on the shopping cart page. The shipping costs, as well as the price of the products will have to be accepted and assumed by the customer, prior to the shipment of the order.

limpiezayproductos.es reserves the right to modify its prices at any time.

Each client that makes an order in cleaning and products will receive a proof of payment of the order with the details of the products purchased. In addition, customers who request it will receive an invoice for the order with the data they provide.

The order will be delivered to the person and at the address indicated in the order. There will be no delivery of orders on Saturdays, Sundays and holidays. The delay of an order will not imply or cancel the order or compensation.

limpiezayproductos.es will not be responsible for errors caused in the delivery when the delivery address entered by the customer in the respective order form, does not exist or does not conform to reality or have been omitted data.

The order is considered delivered when the carrier delivers it to the customer and the customer signs the delivery receipt. It is the customer’s obligation to check the status of the goods at the time of receipt, when they must indicate all the anomalies on the delivery receipt and also notify it to limpiezayproductos.es

Our customers have the right to return or request replacement any product purchased in limpiezayproductos.es within 15 days from the date of receipt. No returns of damaged or damaged goods will be accepted after 15 days from the date of invoicing. If the merchandise presents damages due to its transportation, inform PROMOPASTOR S.L. and put it on the delivery note of delivery of the transport agency, since it must take care of these defects. Returns will be accepted after 15 days only in case of manufacturing defect.

There are two types of returns:

  1. Company error: we have made the mistake by sending a product that does not correspond to what the customer acquired, whether by color, measurements or other characteristics; as well as for the shipment of product with some type of defect in the manufacture. In this case we assume the return of both the shipping costs and the price of the order. In the event that the client requires the replacement of the product, the company will assume the shipping costs of returning the product, as well as those of the new shipment that is subsequently made with the correct product. The product or products must arrive under the same conditions that the customer received, so it will be the duty of the customer to return the order in the same packaging or another that guarantees the same conditions of protection of the product or products.
  2. Customer error: the client has been confused by color, measurements or other characteristics or has simply decided that he does not want that product. In this case the customer assumes the shipping costs and we will return the price of the order. In the event that the client requires a replacement of the product, it will be he who will assume the shipping costs of returning the product, as well as those of the new shipment that he subsequently makes with the product that the client wants. The product or products must arrive under the same conditions that the customer received, so it will be the duty of the customer to return the order in the same packaging or another that guarantees the same conditions of protection of the product or products.

An order can only be canceled before limpiezayproductos.es  confirm the client’s shipment.

The customer will receive an email confirming the departure of the order from our warehouses to your home. In this email you will be provided with the tracking number of the shipment to be able to track the order on the transport agency’s website. For any problem with the delivery the customer should contact with limpiezayproductos.es

After two attempts to deliver the order at the address specified by the customer, it will be returned to our company and the customer will assume the initial shipping costs of the product. The company will assume the expenses of the return of the product and will make the return only of the price of the product or products to the client.

The customer can choose between different payment methods:

-Wire transfer.

-Payment by card.

-Paypal.

The offers presented by our store are valid within the limit of available stocks. limpiezayproductos.es reserves the right to modify the availability of the products in function of the different problems that arise due to setbacks imposed by the suppliers. If a product due to force majeure was not available after the purchase was made limpiezayproductos.es will proceed to contact the customer to reimburse him the corresponding amount.

The different images and descriptions of the products sold on this website are for guidance only, so they do not compromise limpiezayproductos.es in any way. In addition, said descriptions are made based on the information provided by the suppliers.

The products that appear in the subcategory “Electric Dreams, Bulbs and Lighting” have a one year warranty.